When i create an invoice, it shows GST Registration No. : GST without puting my real GST number.i cannot select any options to make this go away or to display my real gst

I know how important to supply your invoices with the correct information about your business, @adtrading. That's why I'm here to guide you in removing the GST Registration No. field (which displays your unreal GST number). This way, you'll be able to know what actions you need to take care of this.

In the Display section of your customised invoice template, you can find the GST Registration No. option. You'll have to disable it to take it out in your invoices. Let me guide you how.

1. Go to the Gear icon.
2. Select Custom form styles.
3. Locate the invoice template, then click Edit under the Action column.
4. Go to the Content tab.
5. Click the Header section of the template.
6. In the Display section, unchecked the GST Registration No..
7. Select Done.

I've attached screenshots below for your reference.

On the other hand, I'd recommend displaying your real GST number in the Message to customer field. Just go to the Footer section of your customised invoice. This way, your customers can view them easily.

Additionally, you can create your own custom fields in invoices. This will let you add further details necessary for your sales transaction. To learn more about it, you can refer to this article: How to add custom fields to invoices.

Please let me know if you have other concerns. I'm just around to help.

Hi !

I am Jay. I just subscribe QBO Essential on 15 Mar 2022. I had facing the same problem on the GST Registration No. showing without putting it too. And I follow your step of un-tick the GST Registration No. on Custom form styles edit. But it's still showing. So how can I do on next step ? Please advise. Thank you.

Welcome and thanks for sharing your situation on this thread, Jay.

I'll add some additional steps and troubleshooting to check if this is caused by a browser-related issue or the template itself.

If you only created one template for your invoices, then let's create another one without the GST Registration No. and make it default.

Here's how:

1. Go to the Gear > Custom Form Styles.
2. Click the New style drop-down and choose Invoice.
3. In the Design window, enter the template's name and select the template format, logo, color, and printing settings.
4. Go to the Content tab and un-check the GST Registration No. option.
5. Hit Done.
6. From the Action column, click the drop-down arrow beside Edit and select Make default.

For reference, you can check the video tutorial in this article: Customise invoices, estimates, and sales receipts in QuickBooks Online.

After the steps, try to print an invoice and check to see if the GST Registration No. is showing up. If it does, let's do some basic troubleshooting. 

Let's start by signing in to your QuickBooks Online account using the private browser or incognito. This mode prevents your browsing history from being stored. You can use the keyboard shortcuts below:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

Next, print an invoice. If you're not seeing the GST Registration No. field, go back to your regular browser and clear its cache. Finally, close and re-open your browser to refresh the browser settings. Alternatively, try using a different supported browser.

Please keep me posted on how things go after giving this a try. I'll be right here to assist you further. Stay safe.

Hi ! Thank you for your fast responds.

I had follow the steps you taught me but can't work. Both steps of custom form setting I had changed, clear the Google Chrome cache, and restart my Macbook as well, but printed out the Invoice, it's still showing the

GST Reg. No. :(

So, what should I do next ? Please advise me ASAP.

Hello JSMJ999!

It's good to know that you tried the steps shared by my colleague. Let me further assist in customising the invoice.

In addition to the browser troubleshooting and making the template default, you'll want to check if the correct template was selected. Open the invoice, click the Customise button in the footer section, and select the right template. Once done, preview the invoice again.

If this behavior persists, I suggest you reach out to our Support Team so they can investigate it.

1. Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
2. When asked by the bot, enter "GST Reg. No.".
3. Select I still need a human, then proceed with Contact us or Get help from a human.
4. Choose a way to connect with them.

If you need detailed steps in tracking customer payment, you can check this article: Record invoice payments in QuickBooks Online.

Keep on posting here if you need more help with this. You can always get back to me if you have other concerns.

Hi AlexV,

I had reached out the support team as per your advise, in LiveChat with Belen, given my name, ID and emaily address to her, but she had problem to access my account by not answer me and quit my chat. So what can I do now ? I still can't move forward to do my QBO. Please advise ASAP. 

Thank you.

I know that this hasn't been easy, JSMJ999. 

I would also feel the same thing if someone were to disconnect me without providing proper answers. I'll take note of your experience with our customer support so we can submit proper feedback to our Management Team.

I know you already tried contacting our support however, this is the best option we can have since the recommended solutions are not working on your end. Our chat support agents are available only 24/5 (M-F) SGT. Here's how to contact them:

1. Click the (?) Help icon. 
2. In the QB Assistant enter the topic you need help with. You can also enter questions.
3. Select Contact Us to connect with a live support agent.
4. Choose Start a chat to connect with us. 

Feel free to visit our Invoices and payments page for more insights about managing your sales transactions.

You can always update us after contacting our support as I want to ensure this is resolved for you. Take care always.