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darcy4
Level 1

Taxes > Payments > Record payment there is no option for GST REFUND anymore???

 
1 Comment
FritzF
Moderator

Taxes > Payments > Record payment there is no option for GST REFUND anymore???

Welcome to the Community, @darcy4.

 

You should be able to see the GST Refund option in the Payments tab in the Taxes menu. Since it's not showing in your QuickBooks Online (QBO), I highly suggest contacting our Phone Support team. They're able to pull up your account in a secure environment and investigate this odd behavior.

 

Here's how to reach them:

 

  1. In QBO, click the Help (question mark) icon at the top right.
  2. Select Contact Us at the bottom to connect with our live support.

 

Just in case, I'll add this article for future reference:

 

 

Please know that I'm only a few clicks away if you have any other issues or concerns. I'll be happy to assist. Have an amazing rest of the day!