why the 9% GST rate only shown in the dropdownon the Tax for date before 1 March 2024, whereby 1 March it will disappear?

Hello, Sally69. 

I understand that you have noticed a change in the availability of the 9% GST rate in QuickBooks Online. Before March 1, 2024, the 9% GST rate is visible in the dropdown options, but it disappears after that date. Most common issues in QBO are usually a result of too much accumulated historical data. There are times when the browser is full of frequently accessed page resources, which causes unusual behavior. Let's try accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

Once it's fixed, go back to your regular browser and clear its cache. This is done to help speed up your browsers in QuickBooks Online. Also, an alternative way is to use other compatible browsers. This will help us determine if the issue is specific to your browser.  

I've also attached some articles you can refer to manage GST in QuickBooks:

• Use GST on an invoice or sales receipt
• Add a GST category to your products and services
• 9% GST rates in QuickBooks Online Singapore

If you have further questions about taxes in QBO, please don't hesitate to leave a comment below. I'd be happy to assist you further. Have a great day!

Hi,

I also face the same issue. I have tried to use an incognito window to rule out the possibility of a webpage issue. But the outcome is the same. I also cleared my cache.  Any expense invoice entered into QB in the GST dropdown box ONLY shows Out of scope. I can't select or manually key 9% TX.

Pls Advice

Thanks for joining the thread and sharing the steps you've taken to address the issue, @Leon18.

Since you're still getting the same results, I'd suggest contacting our QuickBooks Online Team. They can review your account to know why the 9% GST rate isn't showing on the drop-down and provide you with a solution. 

Here's how to connect with them:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Click either tab to get started: Assistant or Talk to Human.
4. Search Contact Us,  then Start a chat with a support expert.

Please ensure to review their support hours to know when agents are available. This way, you can contact them at a time that is convenient for 

you.

I've also attached some articles you can refer to manage GST in QuickBooks:

• Use GST on an invoice or sales receipt
• Add a GST category to your products and services
• 9% GST rates in QuickBooks Online Singapore

If you have further questions about taxes in QBO, please don't hesitate to leave a comment below. I'd be happy to assist you further. Have a great day!

I am having the same issue and your chat assistant, Dyesebel is unable to resolve. Please get back to me asap as I need it to send out invoices.

Hi Sally,

Did you manage to resolve your issue?

It's great to have you here in the Community, Brandon. We hear your sentiments. I'll make it up to you by ensuring you get the best help available to get this sorted out immediately.

Upon checking here, there's an ongoing investigation about the 9% GST rate in QuickBooks Online (QBO). Our engineers are aware and are working on finding a fix. 

To ensure you receive updates regarding the issue, I recommend contacting our support team to add you to the list of affected users. 

Here's how you can contact them:

1. Sign in to your QBO company.
2. Select Help (?).
3. In QB Assistant, enter the topic you need help with. You can also enter questions.
4. In Search, select Contact Us to connect with a live support agent.
5. Choose a way to connect with us:

• Start a chat with a support expert. Live chat all day, M-F.
• Ask the community to get help from businesses like yours.
• Call us. M-F, 8:00 AM to 10:00 PM, and S-S, 8:00 AM to 6:00 PM.

Additionally, you can refer to this article with the steps on setting up a new tax rate: Create new tax rates in QuickBooks Online.

Let us know if you need further assistance with your taxes. We'll be here to help you in any way we can.

Hi, they are unable to resolve my problem. I just chatted with Pamela. She obviously doesn't know how to resolve the problem.

With so many of us users are complaining about it. PLEASE QUICKBOOK PLEASE quickly find a solution the back lock of inovices is piling up.

I can see the importance of resolving your GST rate issue, Brandon. I have some information to provide.

We have identified this as an odd behavior and an ongoing issue. This means that other users are experiencing the same problem. Our product team is working to get this fixed as soon as possible. 

While we don't have a temporary workaround, I recommend contacting our support team so you'll be added to the list of affected users. They have the tools to pull up your account in a secure environment. This way, you'll get a notification once the issue is fixed. To do so, follow the steps below:

1. In your QuickBooks Online company, select (?) Help.
2. Select either tab to get started:
   • Assistant: Get quick, personalised answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still chat to a human.
   • Search: Type a question, keyword, or topic for QuickBooks Online self-help content or select Contact Us, type a question, and Continue. Choose a way to connect with us:
     • Start a chat with a QuickBooks support expert online.

Moreover, run a report for your tax information. Ensure to customise them so it shows up the right data. I've added this article for reference: Customise Reports in QuickBooks Online.

Let me know if you have any questions about taxes. We're here to assist you at the soonest possible time. Have a great day!

I received an email saying the matter has been resolved. This is untrue. Please fix this error and get back to us as soon as possible.

DEAR QBO,

WHEN ARE YOU GOING TO RESOLVE THE ERROR. Our stack of SUPPLIER INVOICES is piling up. Pls refer to the screenshot. As you can see from the attached photo under GST only Out of Scope is available. Both SR 9% or 9% SR is NOT available.

We appreciate you for bringing this one to our attention, Leon18.

We are proactively following up with our engineering team to get the latest updates on the progress of this issue where GST 9% is missing when recording a transaction dated 2/29/2024. Rest assured, we are committed to keeping you informed every step of the way. We understand that this issue has been causing you inconvenience, and we want to assure you that our Product Engineering Team is actively working on resolving it. 

Our workaround for the moment is to do the following:

1. Create an invoice or any transaction with a different date (prior date).
2. Enter the details and select the GST Rate of 9%.
3. Save the transaction.
4. Edit it again change the date to 2/29/2024 and save the transaction. 

If you haven't contacted our support agent, please reach out to them to add you to the list of affected users. This way, you'll get a notification once the issue is fixed. To do so, follow the steps below:

1. Sign in to your QBO company.
2. Select Help (?).
3. In QB Assistant, enter the topic you need help with. You can also enter questions.
4. In Search, select Contact Us to connect with a live support agent.
5. Choose a way to connect with us:

• Start a chat with a support expert. Live chat all day, M-F.
• Ask the community to get help from businesses like yours.
• Call us. M-F, 8:00 AM to 10:00 PM, and S-S, 8:00 AM to 6:00 PM.

Feel free to visit these articles you can refer to manage GST in QuickBooks:

• Use GST on an invoice or sales receipt
• Add a GST category to your products and services
• 9% GST rates in QuickBooks Online Singapore

Please feel free to post any follow-up questions here or start a new thread if you need additional assistance down the road. The Community is always available to make sure all your QuickBooks needs are taken care of.