You'll be glad to know that you can enter partial invoice payments, accounts488.
You can deposited the partial payment to the Undeposited Funds account to hold it until you receive the full amount.
Here's how to record the partial payment:
QuickBooks applies the partial payment to the first line item of the invoice. By design, it applies the payment to each line until the payment is used up.
To see the remaining balance for the customer:
If there are several payments at the bank and they're recorded as single transactions, you can post them to the Undeposited Funds account. Doing this will group those multiple records in QuickBooks.
Learn more about this through this link: Deposit payments into the Undeposited Funds account in QuickBooks Online.
Stay in touch with me if there's anything else I can do with recording the customer's payment. I'm always around to help you.
Thanks for the update, @accounts488.
Let's get your mobile app up and running by resetting the QuickBooks Application. This is the same as clearing the cache from your web browser. Let me guide you on how.
After that, I'd suggest reexamining the invoice status to verify if it's already working thoroughly. If the issue persists, let's uninstall and reinstall your QuickBooks. Just touch and hold the app, then click Delete. Uninstalling the software won't delete the transactions and subscriptions you have.
Feel easy to visit this link on how to change delivery methods and personalise sales forms: Customise invoices on the QuickBooks Online mobile app.
Don't hesitate to leave a comment below if you have a follow-up question about your invoices. I'm always here to assist. Keep safe and more power to your business.
Thank you for posting here in the Community. I can provide information on how you can handle the remaining balance due of the invoice in QuickBooks Online.
You may have small balances that are the result of an underpayment. It would cost more time to collect or pay the amount due than it would be to clear it from your accounts.
We call this Bad debt which refers to a customer that owes you money, but you can't collect it. When invoices you send become uncollectible, you need to record them as bad debt and write them off.
It ensures your accounts receivable and net income stay up-to-date. You'll need to create an expense account, a credit memo to clear the invoice balance, and a non-inventory item for bad debt.
To create a "bad debts" expense account, please follow these steps:
Once done, you can proceed with creating the non-inventory item for bad debt. Go to this link and follow the remaining instructions starting from Step 3: Write off bad debt in QuickBooks Online.
Also, there are many ways to customize your reports. To learn how to filter and show specific accounts, customers, and layout format, check out this article: Customise reports in QuickBooks Online.
Don't hesitate to get back anytime you need assistance performing the Write Off process in QuickBooks. I'll keep an eye on your response. Take care.