Are open invoices include partial payment invoice?

You'll be glad to know that you can enter partial invoice payments, accounts488.

You can deposited the partial payment to the Undeposited Funds account to hold it until you receive the full amount. 

Here's how to record the partial payment:

1. Click + New, then Receive Payment.
2. From the Customer drop-down, select the name of the customer.
3. From the Payment method drop-down, select the payment method.
4. From the Deposit to drop-down, select the account you put the payment into.
5. You can put the money directly into an account, like your current account, or select Undeposited funds if you need to group the payment with others.
6. From the Outstanding Transactions section, mark the checkbox for the invoice you're recording payment for.
7. In the Amount received field, enter how much money your customer paid.
8. Enter the Reference no. and Memo if needed. 
9. When you're done, click Save and close.
   
   

QuickBooks applies the partial payment to the first line item of the invoice. By design, it applies the payment to each line until the payment is used up.

To see the remaining balance for the customer:

1. Go to the Reports menu.
2. Find and open a Customer Balance Details report.
3. Select Run report.
4. Review the customer's Open balance.
   
   

If there are several payments at the bank and they're recorded as single transactions, you can post them to the Undeposited Funds account. Doing this will group those multiple records in QuickBooks. 

Learn more about this through this link: Deposit payments into the Undeposited Funds account in QuickBooks Online.

Stay in touch with me if there's anything else I can do with recording the customer's payment. I'm always around to help you.

Noticed that the partially paid invoice didn't show as open invoice in mobile app. (there is no issues on web version)

Thanks for the update, @accounts488.

Let's get your mobile app up and running by resetting the QuickBooks Application. This is the same as clearing the cache from your web browser. Let me guide you on how. 

For Android:

1. From More Options, select the Help & Feedback tab. 
2. Choose the Refresh Data menu.
3. Hit Yes. 

For iOs: 

1. Go to the Help menu.
2. Select Reset App Data.
3. Click OK.

After that, I'd suggest reexamining the invoice status to verify if it's already working thoroughly. If the issue persists, let's uninstall and reinstall your QuickBooks. Just touch and hold the app, then click Delete. Uninstalling the software won't delete the transactions and subscriptions you have. 

Feel easy to visit this link on how to change delivery methods and personalise sales forms: Customise invoices on the QuickBooks Online mobile app.

Don't hesitate to leave a comment below if you have a follow-up question about your invoices. I'm always here to assist. Keep safe and more power to your business. 

what if the customer isn't going to pay for the remaining balance? how do we clear balance due to clear invoice from report?

Hi @jennfr00,

Thank you for posting here in the Community. I can provide information on how you can handle the remaining balance due of the invoice in QuickBooks Online.

You may have small balances that are the result of an underpayment. It would cost more time to collect or pay the amount due than it would be to clear it from your accounts.

We call this Bad debt which refers to a customer that owes you money, but you can't collect it. When invoices you send become uncollectible, you need to record them as bad debt and write them off.

It ensures your accounts receivable and net income stay up-to-date. You'll need to create an expense account, a credit memo to clear the invoice balance, and a non-inventory item for bad debt.

To create a "bad debts" expense account, please follow these steps:

1. Click the Gear ⚙ icon in the upper-right corner and select Chart of accounts.
2. At the upper right, select New to create a new account.
3. From the Account Type ▼ dropdown, select Expenses.
4. From the Detail Type ▼ dropdown, select Bad debts.
5. Hit Save and Close.

Once done, you can proceed with creating the non-inventory item for bad debt. Go to this link and follow the remaining instructions starting from Step 3: Write off bad debt in QuickBooks Online.

Also, there are many ways to customize your reports. To learn how to filter and show specific accounts, customers, and layout format, check out this article: Customise reports in QuickBooks Online.

Don't hesitate to get back anytime you need assistance performing the Write Off process in QuickBooks. I'll keep an eye on your response. Take care.

I know this is an old thread, but I have the same problem with a partially paid invoice not showing any balance in Open Invoices on the Android Mobile App.

I refreshed as advised (slightly different menu now ) That didn't fix it.

Uninstalled and reinstalled mobile app.

Still not showing the partial invoice in Open Invoices.

Can you advise.