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Hi there, @simon22.
You can use the Estimate feature in your QuickBooks Online (QBO) account in creating a work order. While QBO doesn't refer the form as a work order, you'll find estimate as same.
You can use an estimate when you want to give your customers a quote or proposal for the work you plan to do. Let me guide you through the steps in creating an estimate.
In your QBO account:
Here's an article you can read for more details: Set Up and use Estimates.
Then, once your customer accepts the estimate, you can easily convert the estimate to an invoice. Let me guide you how.
I've got you this article for more details: How to Convert an Estimate into an Invoice.
Also, I'm adding this great article for reference in case you want to create more than one invoice from a single estimate: Create Partial Invoices from an Estimate.
As always, feel free to reach out to us if you need further assistant. I'm always here to help.
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