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userhuini
Level 2

My Payment voucher logo suddenly become very big size, please help

 
4 Comments 4
KennethA_
QuickBooks Team

My Payment voucher logo suddenly become very big size, please help

Thank you for reaching out to us, @userhuini.

 

I'll be glad to help you with your voucher logo concern. Let me share some clarification about the logo size in QuickBooks Online.

 

We cannot modify the details and fields on the Payment Voucher. The only workaround available is to adjust the size of the invoice (set it to large) to match the vouchers.

 

To edit the logo and apply it to an invoice.

 

Here's how:

  1. Select Custom form styles section.
  2. Search for the template, then click Edit.
  3. Choose to the Design tab.
  4. Change the logo size and placement. 
  5. Click Done.
  6. Create an invoice.
  7. Provide the necessary information.
  8. Click Customise at the bottom part.
  9. Choose the correct template.
  10. Click Print or Preview

You can also check on this article: Customise invoices, estimates, and sales receipts in QuickBooks Online. for more information about voucher logos.

 

 

We're always here in the Community to help if you have other questions related to QuickBooks. Stay safe!

 

userhuini
Level 2

My Payment voucher logo suddenly become very big size, please help

Hello thanks for getting back. I had done same as you told. My logo had changed to small size, somehow in the Payment Voucher it still became big size. Please arrange someone to look for me.

I had also attached my PV for your reference.

thanks 

ShiellaGraceA
QuickBooks Team

My Payment voucher logo suddenly become very big size, please help

Thanks for the quick response, @userhuini.

 

I'll share some information about the voucher logo. Since you've already verified the size of the logo from the invoice settings, I recommend updating or repairing Adobe Reader or Acrobat. This tool help fix PDF and print related-issues including invoice and voucher logo.

 

Please visit the Adobe website for detailed instructions. You can also check out this guide: How to update, repair, or re-install Adobe Reader/Acrobat.

 

After running the update, go back and check your voucher logo again.

 

About someone to look over your account, we're unable to arrange it here in the Community space. Instead, you can follow the steps below to reach out to our chat or phone agents. They have the tools that can view your account in a secure environment. 

 

Here's how to reach out:

 

  1. Go to Help at the top.
  2. From the Assistant tab, scroll down and tap Get help from a human.
  3. Choose either Chat or Callback.

 

In case you need help with other tasks in QBO, feel free to browse this link to go to our general topics with articles. Just look for responses that suit your question.

 

Drop a comment anytime if you have follow-up questions or concerns. I'll be happy to assist you. Take care and have a nice day ahead. 

userhuini
Level 2

My Payment voucher logo suddenly become very big size, please help

Dear Shiella,

Is okay I had contacted the Spore customer service officer to help us to look into it.

They are still investigating for us.

Thanks alot