Let's perform some troubleshooting steps for you to create a supplier credit in QuickBooks Online (QBO), Yen.
If you are using QuickBooks Online (QBO) Simple Start, the option to create a supplier credit is unavailable since it doesn't include the bill feature. Which may limit the ability to track and accurately record payables. Consider upgrading to a higher QBO version for better payables management and accurate financial recording.
Once done, follow the steps below to create supplier credit. Then make sure the credit hits the expense account you use for this supplier:
- Click the + New Plus icon.
- Select Supplier credit.
- In the Supplier dropdown, choose your supplier.
- Depending on how you record purchases with this supplier, enter the Category details or Item details. Usually, this is the category, product, or service you’re getting credit for.
- Press Save and close.
You can check out this article for more details about recording a refund or credit from a supplier in QuickBooks Online: Enter supplier credits and refunds in QuickBooks Online. If you are not using the Simple Start version, then we can log in to your account using an incognito browser. Private browser prevents saving cache and cookies that sometimes cause errors when running frequently visited websites. Here are the useful shortcut keys you can use to access one:
- Ctrl+ Shift + N for Google Chrome
- Ctrl + Shift + P for Mozilla Firefox and Microsoft Edge
- Command + Shift + N for Safari
If it works, return to your default browser and clear its cache. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. Switching to another compatible one to help rectify the issue.
As always, feel free to read the topics from our help articles in case you need tips and related links on how to manage expenses and suppliers.
Please let us know how it goes. It's our priority to ensure you're able to work on your file again. Keep safe always.
