Hi there, joankoh.
Can you tell me if the Send reminders for all outstanding invoices is turned on and you've ticked the Send later box within the Invoice page? If yes, this might have something to do with a browser issue. It happens when we open a lot of websites that caused QuickBooks not to work properly.
When a feature is not responding or encountering an unexpected behavior throughout the process, we do some troubleshooting steps to resolve the issue.
We can start refreshing your browser by clicking the Reload icon or pressing F5 on your keyboard. If the same thing happens, I would suggest logging to your account in an incognito window. We recommend this mode since it doesn't store cache. Once logged in, view the reminder list. If the feature is working, go back to your main browser and clear the cache. This helps remove any browser-related issues and refresh your browser's settings.
Aside form that, you can other compatible browser's in QuickBooks Online. Below are the things that you can try on:
- Mozilla
- Google Chrome
- Microsoft Edge
- For Safari, make sure to use the latest one.
If you haven't turned on the Reminder feature, you can go to the Account and Settings to do so. For more tips and information, please consider checking out this article: Automate invoice reminders in QuickBooks Online.
Tap me on my shoulder if you still have additional questions about the reminder feature. I'm right here to guide you. I hope you're well and safe!
