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Level 1

Why can't I save a USD invoice with USD home currency? I get 'transactions can have only one foreign currency at a time'. Customer's card created with USD payment.

Checked that multi-currency is turned on as well.
3 Comments
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QuickBooks Team

Why can't I save a USD invoice with USD home currency? I get 'transactions can have only one foreign currency at a time'. Customer's card created with USD payment.

Let me share this insight I have about multi-currency, @lyna.

 

We need to check if USD is the default currency in the customer information page. Please follow the steps below on how to locate it.


Here’s how:

 

  1. Go to the Sales menu and select the Customers tab.
  2. Choose the customer's name and click the Edit button at the upper right side of the screen
  3. Hit the Payment and billing.
  4. In the This customer pays me with field, you’ll see the default customer currency.

 

If it’s not a USD currency, you can assign a foreign currency to a customer. You can follow the steps on how to do it.

 

Here’s how:

 

  1. Go to the Sales menu and select the Customers tab.
  2. Click the New customer button.
  3. In the Customer Information page, fill out the applicable information.
  4. Click the Payment and billing section.
  5. This customer pays me with a drop-down arrow, select the USD United States Dollar currency.
  6. Hit Save.

 

Also, you can create a new customer in a sales form and assign a foreign currency in QuickBooks.

 

You’re always welcome to post in the Community. If you have any other questions. Take care.

 

Highlighted
Level 1

Why can't I save a USD invoice with USD home currency? I get 'transactions can have only one foreign currency at a time'. Customer's card created with USD payment.

Dear MaryAnn_E,

 

thank you for your reply. 

The currency default to the customer is already set to USD.

Is there any where else I should check too please?

Highlighted
QuickBooks Team

Why can't I save a USD invoice with USD home currency? I get 'transactions can have only one foreign currency at a time'. Customer's card created with USD payment.

Thanks for coming back, @lyna.

 

Checking the currency is only located in your customer’s profile.
 

Since the default currency of your customer is USD, you'll also want to deposit the payment to a USD bank account.
 

If it’s already set, let's perform some troubleshooting steps to get this resolved.
 

Most of the errors in QuickBooks Online can be resolved in some troubleshooting steps. To start, you use a private browser or an incognito window. You can use either of the following shortcut keys below:
 

  • Google Chrome, press CTRL + Shift + N
  • Mozilla Firefox: press CTRL + Shift + P
  • Internet Explorer: press CTRL+ Shift + P
  • Safari: press Command + Shift + N

If it works, I suggest clearing the cache of your regular web browsers. Also, using another supported browser can help us narrow down the cause of this unexpected behavior.

 

This article provides more information about the Multicurrency feature: About Multicurrency.
 

Let me know if you have any other questions. I’ll always be here to help. Take care!