Let me share this insight I have about multi-currency, @lyna.
We need to check if USD is the default currency in the customer information page. Please follow the steps below on how to locate it.
If it’s not a USD currency, you can assign a foreign currency to a customer. You can follow the steps on how to do it.
Also, you can create a new customer in a sales form and assign a foreign currency in QuickBooks.
You’re always welcome to post in the Community. If you have any other questions. Take care.
Thanks for coming back, @lyna.
Checking the currency is only located in your customer’s profile.
Since the default currency of your customer is USD, you'll also want to deposit the payment to a USD bank account.
If it’s already set, let's perform some troubleshooting steps to get this resolved.
Most of the errors in QuickBooks Online can be resolved in some troubleshooting steps. To start, you use a private browser or an incognito window. You can use either of the following shortcut keys below:
If it works, I suggest clearing the cache of your regular web browsers. Also, using another supported browser can help us narrow down the cause of this unexpected behavior.
This article provides more information about the Multicurrency feature: About Multicurrency.
Let me know if you have any other questions. I’ll always be here to help. Take care!