Let me share this insight I have about multi-currency, @lyna.
We need to check if USD is the default currency in the customer information page. Please follow the steps below on how to locate it.
If it’s not a USD currency, you can assign a foreign currency to a customer. You can follow the steps on how to do it.
Also, you can create a new customer in a sales form and assign a foreign currency in QuickBooks.
You’re always welcome to post in the Community. If you have any other questions. Take care.
Thanks for coming back, @lyna.
Checking the currency is only located in your customer’s profile.
Since the default currency of your customer is USD, you'll also want to deposit the payment to a USD bank account.
If it’s already set, let's perform some troubleshooting steps to get this resolved.
Most of the errors in QuickBooks Online can be resolved in some troubleshooting steps. To start, you use a private browser or an incognito window. You can use either of the following shortcut keys below:
If it works, I suggest clearing the cache of your regular web browsers. Also, using another supported browser can help us narrow down the cause of this unexpected behavior.
This article provides more information about the Multicurrency feature: About Multicurrency.
Let me know if you have any other questions. I’ll always be here to help. Take care!
Was this ever resolved? I am having the same problem. I turned on multi currency for my client and for some reason The same error comes out for my Qoutes and Invoices. I have tried all the above but to no avail.
Thanks for joining the thread and following the recommended steps provided above, @PapaP.
Since you're still getting the same result after performing the basic troubleshooting steps, I'd suggest reaching out to our QuickBooks Phone Support Team. This way, they can check your account and help verify the cause of this unexpected behavior.
Here's how you can reach out to them:
Please check out our support hours to ensure that we address your concerns on time.
I've also included this article as an additional reference about the frequently asked questions in regards to the use of multi-currency in QuickBooks Online: Multi-currency FAQ.
If there's anything else you need, you're always welcome here in the Community to post again. I'll be always around ready to help. Stay well and have a great weekend.