Hi there, @infiniteesg.
Let me share some troubleshooting to isolate what's causing the issue. It's our priority to ensure you can utilize QuickBooks Online tools seamlessly.
When a webpage fails to load, there may be a problem with your internet connection, the webpage you're viewing, or the browser itself. Check your internet connection and ensure that it's stable. Then, try refreshing the page.
If you're getting the same result, you may have too much accumulated historical data. Whenever you visit a website, it saves some information from the web page in its cache and cookies. These files allow the websites you visit most often to load faster. Not to worry, clearing them will do the trick.
First, let's try accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:
- Chrome: Ctrl+Shift+N
- Firefox: Ctrl+Shift+P
- Safari: Command+Shift+N
If it's responsive, switch back to your regular browser. Then, clear its cache. This way, you can access QuickBooks with a clean slate. You can also use a different supported one.
Additionally, you can check out this guide on how to increase your QBO experience: Why is My QBO Slow?.
I'm always here if you need more help speeding up QBO performance. Just comment down below, and I'll be happy to help. Stay safe, @infiniteesg.
