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usertracytiow
Level 1

Why I cannot post expenses transaction

 
3 Comments
Angelyn_T
QuickBooks Team

Why I cannot post expenses transaction

Hello there, @usertracytiow.

 

Thank you for passing by here in the Community forum. Let's identify the reasons why you can't enter expenses in QuickBooks Online.

 

First, I would like to know what the specific error you're getting when trying to post your expenses. This way, I'll be able to gather enough details and share with you the right amount of information. 

 

At this time, you can perform the basic troubleshooting steps by accessing your account through a private window and start recording an expense transaction from there. Sometimes, the regular browser tends to hold onto information, and over time it could cause problems while working with QuickBooks. 

 

To save you time, use either of these keyboard shortcuts:

 

  • Mozilla Firefox: press Ctrl Shift P
  • Safari: press Command Shift +N
  • Google ChromeCtrl Shift N

If that works fine from there, go back to your original browser and clear its cache to start fresh. Also, using other supported browsers can help us narrow the cause of this behavior.

 

For an additional guide on how to manage expenses in QuickBooks Online, feel free to read the details from this link: Enter, edit, or delete expenses in QuickBooks Online.

 

To learn more about the vendor transactions aside from expenses, you can also skim through the information from this article: What is the difference between bills, checks, and expenses?.

 

I've got your back if you have any other QuickBooks questions. Just add a comment below. Have a great day!

usertracytiow
Level 1

Why I cannot post expenses transaction

Hi Angelyn,

 

I have clear and delete all the  "Cookies and other site data" and "Cached images and files," from chrome

but it still cannot post the expenses, even I have posted the vendor bill and wanna make payment for the invoice the error show "something not quite right, you need to select a different type of account for this transaction" do you have any solution? otherwise, I cannot post my expenses and make payments for the vendor.

 

 

Kristine Mae
QuickBooks Team

Why I cannot post expenses transaction

I appreciate you for doing the steps my colleague recommended, Usertracytiow.

 

I've replicated your concern and got the same message when I used a different account (example: Other Current Assets) for the payment. Let's ensure you're using a bank or credit card account to post your expenses. 

 

 

Once done changing the payment account and saved the transaction, you can pull up the Transaction List by Supplier report. It will show all posted transactions per vendor. Here's how:

  1. Click Reports.
  2. Enter Transaction List by Supplier in the Find report by name field.

The Community is open 24/7 if you have other concerns. Don't hesitate to get in touch with us.