I recognize the need to link your account to QuickBooks Online, derrick. There could be a few reasons why you can't find it. Let me explain them below.
You may face difficulty finding or connecting to your bank if:
- Your bank has multiple names on our list. Please make sure you have selected the correct listing or have tried all possible links. You can search by the banking sign-in URL to ensure you are using the correct listing.
- Your bank does not support all types of accounts, such as personal accounts and business accounts.
- Your bank is not a participating financial institution.
Since you can't find your bank in QuickBooks, verify the spelling to appear the same on your bank's website. You can also use specific names to search for it or enter the URL into the search.
Sometimes financial institutions will have multiple bank names, or they might have different types of accounts, but they choose to only release one website for connection. In this case, you can try other versions of your financial institution by following step 2 of this article: Find your bank or credit card account when you connect to online banking.
If you still unable to find anything, I recommend requesting support for your bank to be one of the supported financial institutions. Follow the steps below:
- From the Banking menu or Transactions menu.
- Select the Connect account.
- Enter the bank's name, then scroll down to click Still can’t find your bank?
- Fill in your bank name and the web address (URL) in the field provided, then hit Request.
In the meantime, consider importing entries manually and getting a CSV file from your financial institution. Here are some resources about this process:
I'll keep in touch in this thread if you require additional assistance managing bank connectivity. Just leave a reply in the comments below, and I'll be sure to back you up.
