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9130357656243186
Level 1

User management not working

user management not working

When I try to edit a user permissions I cannot change
1 Comment 1
AileneA
QuickBooks Team

User management not working

Hello, 9130357656243186. I'd like to provide details about editing user permissions in QuickBooks Online.

 

Editing user permissions in QuickBooks Online is essential for any business owner or manager who wants to control access to sensitive financial information. With QuickBooks Online, you can easily grant or restrict access to various areas of your company's financial records. By editing user permissions in QuickBooks Online, you can ensure that your financial data is secure and that each user has the appropriate level of access to perform their job duties.
 

However, you need to be a Primary admin to be able to make changes to your company file. If you don't have access, you can contact the Primary Admin to request the necessary permissions. Once you have access, you can start modifying the company info. But, if the issue persists after granting access, I. I suggest opening your QuickBooks using an incognito or private browser. Sometimes, the browser's cache and cookies can cause conflicts with the application, leading to unexpected behavior. 
 

  • Ctrl Shift for Google Chrome
  • Ctrl Shift P  for Firefox
  • Control Option +P for Safari

 

If the process is successful, I advise clearing your browser's cache and cookies. If that doesn't solve the problem, you could use a different browser altogether. Popular options include Chrome, Firefox, and Safari. Alternatively, you could update your current browser to the latest version. This could also fix any bugs or issues that you're experiencing. 


You can read through these articles. Each of them provides details about user types and permissions in QBO:

 

 

Let me know if you have other questions about the user role in QuickBooks. I'll be right here to lend you another helping hand. Take care and stay safe.