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Discover the updated GST rates in QuickBooks Online Singapore Find out more
Level 2

Can’t seem to find gst rate while using iPad QuickBooks app.

Hi guys , recently while using my iPad to access QuickBooks online I can’t seem to find my gst rate. 
but while using web base QuickBooks online I have no problem . Anyone encounter before or can give advice . I try to create a new gst rate but the system told me it’s already inside the system. 

3 Comments 3
QuickBooks Team

Can’t seem to find gst rate while using iPad QuickBooks app.

I'm here to ensure this gets resolved, Jeffio.


This problem could be an app-related issue. We can resolve this by resetting the data to clear its cache. It helps restore the application to its default settings, so you can find your GST rate.


Here's how:


  1.  From the Menu, go to the Help & Feedback.
  2. Select Refresh Data.
  3. Click Refresh Data.

I'd also suggest updating the app. You can do this by visiting the App Store and update it from there.


If the same thing happens, consider uninstalling the app, then download and reinstall it again.


I encourage checking out this article to know the compatible browsers for your device: QuickBooks Online Access for Mobile Devices.


Additionally, I've added an article that'll help you personalize your invoice template while using the mobile app: Customise Sales Form.


Please come back and keep us posted on your progress in getting this issue resolved. We're always here to help you out.

Level 2

Can’t seem to find gst rate while using iPad QuickBooks app.

Hi Charlene,

Thanks for your reply. 
I have been trying all method like reinstalling . 
Currently I’m using iPad 8th Gen IOS 14.5 . And my QuickBooks version is 21.04.1 

but I still can’t see any GST in my tax centre. 
Apparently there is a GST tax already in my QuickBooks app for Singapore version. 
I tried to create new GST tax but the system say it’s already in my system

but I can’t see any in tax centre. 
hopefully you can advice on my question. 
At first I thought it’s my acct problem but I tried using my staff acct but his also cannot. 
I believe it’s my iPad or QuickBooks problem instead of my QuickBooks acct. 


hope to hear from you soon. 

QuickBooks Team

Can’t seem to find gst rate while using iPad QuickBooks app.

Welcome back, @Jeffio.


I appreciate your time and efforts in resolving your issue about the missing GST rate in your QuickBooks mobile app. And I'd like to redirect you to the best support group available to get this address right away.


Since the troubleshooting steps shared by my peer CharleneMae_F above don't work, I highly suggest reaching out to our QuickBooks Support Team. This way, they can further investigate this matter and provide additional troubleshooting steps to get this resolved. They can also create an investigation ticket if other users are experiencing the same.


To reach our support team, please follow the steps below:


  1. Sign in to your QuickBooks Online (QBO) account.
  2. Click the Help button.
  3. In the QuickBooks Assistance chatbox, select Talk to a human and choose I still need a human.
  4. Hit Contact Us.


You might want to learn more about filing and paying your GST. Here's an article you can read for more guidance: File and pay Tax/GST.


If you need further assistance managing your GST rate in QBO, I'm available here to help any time!