If it has set to paid status by mistake then what is the point of voiding or deleting it?
If I create new invoice it will have a new invoice number.
I simply want to change the status, not raise a new invoice.
I also don't see the point of creating new invoice numbers for reminders. Why doesn't it just send the same invoice number which is more logical?
Thanks for your reply, @Thorpeedo.
If the transaction is not yet paid, you have the option to delete or void its payment. This process will only unlink the deposit, so the entry and invoice number will remain in your records.
To change the status from Paid to Unpaid, I recommend following the steps provided by @RCV.
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I had applied the payment for old invoices before and we have closed our books as on Feb 2020.
Now I have to apply the payments for new invoices. If I follow the steps as per the last email, old invoices show as outstanding but I have to reverse the payment and apply to new invoices.
Let us know the steps.
Hi there, Chetak Dwarakanath.
Since the books are closed as of February 2020, I suggest creating a journal entry. I also recommend consulting an accountant for guidance in posting the amounts to the correct accounts. They can also help link the JE to an invoice.
Here's how to create journal entry:
Please check this article to see steps on how to apply a journal entry as a credit to your customer's open invoice: How to apply a journal entry credit to an invoice.
You can also refer to this article on how you can receive and categorize invoice payments: Record invoice payments in QuickBooks Online. This also provides information on how to group multiple payments together into a single record.
Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.