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Level 1

Project Report

Income showed in project report would be always zero, even though invoice issued was paid.

3 Comments 3
QuickBooks Team

Project Report

I've got your back, @VictoriaTan.


Let me share two scenarios and help you with your concern about the income showing in your project report.


Are you referring to the Project profitability report? If so, it's possible that the date range of the report doesn't show the created invoices that's why it's showing zero. You'll want to make sure that you select the correct date range from the Report period drop-down. This way, you'll be able to see the total income amount on the report.


However, if you're referring to the Income section from the Overview tab on the Project page, it's possible that the invoice isn't associated with the appropriate project. You'll need to review the created invoice and review the Customer drop-down and make sure it's associated with the project.


Just in case you wanted to know about how to use projects to track your labor costs and profitability, you can read this article here for more guidance.


If you need any assistance managing your project transactions, I'm available here to help any time!

Level 1

Project Report

Report period CHECKED

Invoice creation CHECKED

All in order. But zero income showed in project report / overview.

QuickBooks Team

Project Report

Welcome back to the Community, VictoriaTan.

I appreciate for following the solution shared by my peer and letting us know the result. Let’s perform another one to resolve the issue.

We’ll have to open each invoice and make sure income is the account used on the transaction. This way, the amount will show in the Income section.


  1. Tap the Sales menu on the left panel to choose Invoices.
  2. From the list, look for the sales entries you’re working on and open each one.
  3. Hit the drop-down under the Action column and select View/Edit.edit item.png
  4. On the Invoice page, navigate to the Product/Service column and note the item.
  5. Click Save and close.

Next, go to the Products and Services page and look for the item. Then, check the category used in the Income account section.

Here’s how:


  1. Click the Gear icon at the top and pick Products and services under Lists.
  2. Find the product or service and hit the Edit link under the Action column.
  3. In the Product/Service information screen, scroll to the Income account section to see the category type selected.edit item.1.png
  4. If it’s incorrect, make sure to select an income account.
  5. Click Save and close.


Perform the same process for the remaining items or services. If you wish to updates all transactions that uses the item, tick the box for Also update this account in historical transactions. For more insights into this process, see the following guide: Change the account for a product/service item. 


However, if you’re using an income for the invoices, I suggest you create sales receipts. This alternative solution will help correct the amount shown in the Income section.


I'm adding an article that contains topics about Projects. It contains links to the tasks you can do using the feature: Projects FAQ. 


Keep in touch if you have additional questions or concerns. I’ll get back to answer them for you. Have a good one.