@Liteadvance22222 

What file format does your bank provide? PDF or else?

Hi, Has this been resolved? I'm having the same issue for more than weeks already

@Eeleen 

What file format does your bank provide? PDF or else?

Hi there, Eeleen

I understand the importance of a seamless connection between your Maybank to QuickBooks Online.

Our engineers are currently working hard to resolve the connectivity problem. We have raised an investigation and opened a ticket to address this specific issue, which is still in progress. Rest assured that we are actively investigating the root cause and working to find a permanent solution.

To ensure you'll also receive important updates, I recommend reaching our Support Team using the steps outlined by my colleague @RCV above so you'll be added to the list of affected users.

In the meantime, I've provided a workaround that may help ease the inconvenience you may be experiencing. You can manually import your bank transactions using the instructions in this article: Manually upload transactions into QuickBooks Online

I appreciate your patience and understanding as we work towards resolving the issue. If you have any further questions or concerns during this process, please don't hesitate to reach us back through this thread.

only in pdf format , and the format is not like some back the yhave 2 columm for debit and credit, maybnak just have    "-"sign , which made it have to convert to csv 

check my picture 

@Liteadvance22222 

Consider using a converter tool fpr the time being.

https://www.moneythumb.com/?ref=110

hi.. the problem is still not resolved? how can?

Hello there, @Nabilah.

I completely understand how challenging it can be when something isn't working as expected. You can count on me to share updates about this matter.  

I've looked into our system and confirmed that the investigation with Maybank is still in progress. This issue happens due to a change in new security requirements implemented at the MayBank website, which affects the continuity of the bank feed connection with QuickBooks. Rest assured our dedicated product engineers are diligently working to address these concerns at the earliest opportunity.

If you haven't already, I recommend reaching out to our support team. This will help our engineers assess the scope of the issue and keep you informed via email updates once it's resolved.

Here's how:

1. In your QuickBooks Online company, select (?) Help.
2. Select either tab to get started:

• Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still chat with a human.
• Search: Type a question, keyword, or topic for QuickBooks Online self-help content or select Contact Us, type a question, and Continue. Choose a way to connect with us:
  • Start a chat with a QuickBooks support expert online.

Meanwhile, you may consider manually importing bank transactions via CSV file. For detailed steps, please utilize this article: Manually upload transactions into QuickBooks Online.

Once you download or import your transactions in QBO, we can proceed with reviewing and categorizing the bank transactions to ensure the precise organization of your charts of accounts.

If you have additional queries about importing data, please don't hesitate to tag my name. I'm dedicated to ensuring your satisfaction and restoring your confidence in QuickBooks.

I'm having issues here. Unable to sync the transaction automatically since Oct 2. 

When this issue resolve, is that possible to send an updates to related customers?

Thanks.

I want to ensure transactions automatically sync in the program.

Beforehand, which financial institution did you use? Did you encounter any bank errors? If so, check this article for steps to resolve the issue: What to do if you get a bank error or can't download transactions.

Otherwise, update the bank in the program to download the latest available transactions. Here's how:

1. Go to the Transactions menu.
2. Select Bank transactions.
3. Click Update at the top.

Furthermore, let's check if there's an issue with your bank's website. First, get the URL QuickBooks uses to connect.

1. From the Transactions menu, select Bank Transactions.
2. Select Link account.
3. Look for your bank and click it.
4. Copy the URL listed for your bank.
5. Sign in to your bank website using the copied URL.

Alternatively, you can manually import your bank transactions into QuickBooks.

Once everything is good, you can review and reconcile your transactions to ensure they match your bank and credit card statements. For a detailed process, refer to these resources:

• Categorise bank transactions
• Reconcile an account

I also suggest changing your QuickBooks Community username, as it contains your company ID, which may compromise your privacy and security.

Please know that I can assist you with any banking connectivity concerns. Feel free to share them on the Community page.

I believe we should get a waiver for the months that bank connection have not been working up until Quickbook gets this fixed. Bank connection is part of the feature that we are all paying for. This is unfair for the users as this has been on going for months and it seems like Quickbook is not putting any priority in getting this fixed.

Ditto!

3 months can't pull any bank feed. time to change to another provider. any suggestions? 

I'm here to make sure you never experience the same thing again and ensure bank transactions automatically downloaded in the program, stevenccm.

May I know what is your financial institution? Did you encounter any banking errors? If so, please check out this article to troubleshoot the issue: What to do if you get a bank error or can't download transactions.

Otherwise, we can update the Online banking connections in QuickBooks Online (QBO) to download the latest available transactions. Let me guide you on how:

1. Go to the Transactions menu.
2. Choose Bank transactions.
3. Tap Update at the top.

Furthermore, let's check if there's an issue with your bank's website. First, get the URL QuickBooks uses to connect.

1. From the Transactions menu, select Bank Transactions.
2. Choose Link account.
3. Look for your bank and click it.
4. Copy the URL listed for your bank.
5. Sign in to your bank website using the copied URL.

If the same thing happens, we can manually import your bank transactions into QBO. To avoid entering duplicates, we need to know the date of the oldest existing transaction in the account:

1. Go to the Gear icon on the top menu and select Chart of accounts (Take me there).
2. Find the bank or credit card account you want to upload the transactions into.
3. Click Account history.
4. Find and write down the date of the oldest transaction. Usually, the oldest transaction is the opening balance.

To learn more about this one, check out this article: Manually upload transactions into QuickBooks Online. Once done, please contact our Customer Care Team. They can create a case to initiate an investigation and provide you with guidance on resolving the issue promptly. I'll guide you on how to do this process below:

1. In your QuickBooks Online company, select (?) Help.
2. Select either tab to get started:

• Assistant: Get quick, personalised answers. Select a suggested option, or type a question or topic you need help with. If you need further help, you can still chat to a human.
• Search: Type a question, keyword, or topic for QuickBooks Online self-help content or select Contact Us, type a question, and Continue. Choose Start a chat to connect with a QuickBooks support expert online.

For more information on how and when to contact our support, please refer to the article: Contact QuickBooks Online Support. For future reference, here's a resource for guidance about the best practices when reconciling: Reconcile an account in QuickBooks Online.

Please know that I can assist you with any banking connectivity concerns. Feel free to share them on the Community page.

Facing the same issue with Maybank Malaysia, which has not been updated since October 2023, Is your engineer still sleeping and not fixing this? 

I can understand how difficult it must have been for you to go through that experience, bradlyC. I'm here to provide troubleshooting steps to fix this.

Firstly, you'll need to manually update the online bank connection in QuickBooks. Doing so helps you download any new transactions listed within the previous 90 days, so if you skip days between updates, the download still gets the most current information when you connect to your account.

Here's how:

1. Sign in to QuickBooks Online.
2. Go to Transactions, then Bank transactions.
3. Select Update.
4. If prompted, enter your Multi-Factor Authentication (MFA) credentials and select Continue update.

If you still see an error, I recommend checking your bank or credit card's website to make sure everything is working on their end. It could be the cause of the issue:

1. Sign in to your bank or credit card's website. If you're unable to do so, contact your bank or credit card company about the next steps.
2. Look for any messages, notifications, or alerts. These should tell you if something isn't working.
3. Review your account pages, account history, and transactions. If you can't see these, there may be connection issues.

If everything looks good, after 48 hours, follow Step 1 to refresh the connection in QuickBooks once more, as your bank will need time to fix everything if there are issues.

For additional troubleshooting steps, please check out this article to fix banking errors in QuickBooks: What to do if you get a Bank Error or Can't Download Transactions.

In case none of this fixes the problem, I suggest contacting our QuickBooks Support Team. They're equipped with tools to check the cause. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary.

Meanwhile, you may consider manually importing bank transactions via CSV file. For detailed steps, please utilize this article: Manually upload transactions into QuickBooks Online.

You can always find me here if you have other concerns or queries about online banking. Stay safe, and have a productive week ahead.

Log-in to the bank website manually works fine, this happened only for Maybank, not sure why your engineer still doesn't know how to fix this, just using the same answer script, please fix it asap it has happened for 3 months already. 

It has been offline for about 3 months by now, will this be solved soon?  I'm trying to connect to a Malaysian Maybank. 

Hey there, @audreywoon. Thanks for joining the thread and adding a screenshot of the error that you've received.

Error 102 from the bank typically indicates a problem on the bank's end. Their website might be undergoing maintenance or experiencing server issues, which can disrupt the connection to QuickBooks Online. Here's what you can do if you encounter these errors.

To verify, let's check the bank and credit card's website to ensure everything is functioning properly on their end. Here's how:

1. Sign in to your bank or credit card's website. If you can't sign in, reach out to your bank or credit card company about the next steps.
2. Look for any messages, notifications, or alerts. These should tell you if something isn't working.
3. Review your account pages, account history, and transactions. If you can't see these, there may be connection issues.

While checking, let's perform a manual update to refresh your bank's connection:

1. Sign in to your QuickBooks Online account.
2. Go to Transactions and click Bank transactions .
3. Select Update.

If the issue persists, try signing in to QuickBooks using an incognito or private browser, or explore other browser troubleshooting options.

Additionally, you can manually import transactions into QuickBooks Online to maintain your bank records. Once imported, you can proceed to match and categorise the transactions. After reviewing them, the transactions will be added to your accounts.

Please inform me of the outcome of these troubleshooting steps. I want to ensure that you can successfully connect your account to the program.

No, you are wrong the website of the bank is always fine, there is an issue with QB connection with Maybank, please fix it ASAP as it has already been for 3 months. 

The bank syncing error isnt from QuickBooks side. Im having the same issue with Spendee too. 

It would make more sense if you had compared it to another bookkeeping app that could connect and sync Maybank transactions, not the website lol. 

can you familiarise yourself with the bank provider or connection provider, if they are using the same provider of course they will face the same issue. 
Try to act smart ?