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blubot
Level 1
posted
‎August 11, 2023 01:05 PM
last updated ‎August 11, 2023 1:26 PM

QB Desktop 2006 (non US,UK,CA) backup restore

Hello there, apologies if this has been asked already: I have an older QB Desktop backup file .qbb but unable to restore it or open it. It's a backup from QB Desktop from 2006/07 and it's an International version. Wondering how I can make this work? (I no longer have access to my QB Desktop version, and it won't work with the new QB Desktop version either)

here the older software info:

License Key: [Removed]

Installation key code: [Removed]
Product key: [Removed]
Customer ID: [Removed]

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4 Comments 4
GebelAlainaM
QuickBooks Team
QuickBooks Team
‎August 11, 2023 03:12 PM

QB Desktop 2006 (non US,UK,CA) backup restore

It's okay, @blubot. We're glad to share additional information on your QuickBooks Desktop (QBDT) backup file.

 

We understand that you want to restore your backup file to make it work again. However, it's from an older version of QuickBooks that's already a discontinued version and region of QuickBooks. 

 

The oldest QBTD version you can download or activate is 2010 from our website. QuickBooks 2008, 2007, and 2006 are old versions that are no longer supported. With that, we're unable to activate them as a new product.

 

In your case, we recommend reaching out to our Technical support team. You can ask for the best way to handle your backup file since it's already from an old version of QBDT and it's from an international region. You can visit this website to connect with our support: Contact QuickBooks Support Team.

 

If there's anything else we can do, please let us know. We want to make sure all of your concerns are addressed. Take care always!

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blubot
Level 1
‎August 11, 2023 05:23 PM

QB Desktop 2006 (non US,UK,CA) backup restore

Thank you for your reply. Your QuickBooks Support Team is not being helpful. They are unable to help and keep on saying I should contact another QB Support team...no solution is being offered. 

What else can I do?

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SirielJeaB
QuickBooks Team
QuickBooks Team
‎August 11, 2023 06:21 PM

QB Desktop 2006 (non US,UK,CA) backup restore

I appreciate you reaching out to us here in the Community, reverol529.

We want to ensure we've got the right details regarding your product so we can provide you with appropriate information and resolution. Upon checking here on our end, we don't have any billing or record about your account. Did you purchase this product from a reseller?

 

We're looking forward to your response. Keep safe!

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Fiat Lux - ASIA
Level 15
‎August 12, 2023 10:38 PM

QB Desktop 2006 (non US,UK,CA) backup restore

@blubot 

Do you need to convert your data to QB Desktop 2023 or QB Online Singapore version?

 

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