I'm here to help you sort this out, @calvinkongphysic.
We haven't received similar reports about this. You can let your accountant access your account using a private browser or incognito browser. It's possible that this is a webpage cache issue. This feature doesn't use the existing cache files, which makes it a good place to test if there's an issue with the browser. You can use any of these keyboard shortcuts:
- Press the Ctrl + Shift + N (Google Chrome) keys on your keyboard.
- Press the Ctrl + Shift + P (Firefox) keys on your keyboard.
- Press Control + Option + P (Safari) keys on your keyboard.
Once you're able to run the report through the private browser, you can then clear your current browser's cache to start fresh. Also, you can try using a different web browser. You can read through this article to learn about what computer and browser you need for the best QuickBooks experience: System requirements for QuickBooks Online.
On the other hand, you can use these articles as reference in managing reports in QuickBooks:
Feel free to add a comment below if you have other questions about running reports in QuickBooks. I'll be right here to help you!
