Let's figure things out by checking the necessary information on your Trial Balance report, Mary.
One potential cause of your Trial Balance report not showing the selected period is the account you run. That said, your report may differ in the accounting method. If everything's correct, such as the reporting period, accounting method, and all the necessary details, I suggest opening your QuickBooks Online (QBO) account in a private window. Doing this will prevent your history from being saved.
You can refer to these shortcut keys to open an incognito window in all supported browsers:
Once done, open the report again. If it loads successfully, switch back to your regular browser and then, clear its cache. By doing this, you can access QuickBooks with a clean slate. You can alternatively use a different supported one.
Additionally, I've added this great resource that will help you modify and personalize your reports: Customise reports in QBO.
Feel at ease to leave a comment if you need additional assistance managing your reports in QBO. Have a pleasant day ahead.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here
These cookies are strictly necessary to provide you with the services and features available through our site. Because these cookies are strictly necessary to deliver the site, you cannot refuse them without impacting how the site functions.
These cookies are used to make advertising messages more relevant to you and your interests. They also perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed, and in some cases selecting advertisements that are based on your interests.