I can see you're having challenges updating your payment method, JL007. I appreciate you also for trying to add a different card. Let's run through a few quick troubleshooting tips before you have to contact our support team.
First, when you're entering the new card, double-check that the card number, expiration date, and security code are all correct. Also, make sure the card is active and has enough credit or funds to cover the payment. Sometimes an expired card or an exceeded limit can be the reason it won't go through.
Have you tried logging into your QuickBooks Online (QBO) account from a different web browser or a private/incognito window? This can often clear up glitches. If you haven't you may refer to this article for detailed guidance: Clear cache and cookies to fix issues when using QBO.
If you're still having trouble after that, the best thing to do is reach out to our support team. They'll be able to look at your account and figure out exactly what's causing the problem and why you're unable to add a payment method.
Don't hesitate to reach out to us if you need more assistance related to QuickBooks. We'll be here to help you.
