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randy21
Level 1
posted
‎February 24, 2023 08:46 AM
last updated ‎February 24, 2023 8:46 AM

Accounts Receivable

I have 3 single use cards that my customer issued to cover the total payment for one invoice. When I process everything is normal, amount applied, amount still open, but when I hit process, the system moves my checked invoice to another invoice.

 

Help..

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1 Comment 1
LieraMarie_A
QuickBooks Team
QuickBooks Team
‎February 24, 2023 03:57 PM

Accounts Receivable

Hi there, @randy21.

 

I'm here to assist you in identifying the cause of why the system moved your checked invoice to another one.

 

This unusual behavior is usually a result of too much accumulated historical data. Whenever you visit a website, it saves some information from the web page in its cache and cookies. These files allow the websites you visit most often to load faster. Not to worry, clearing them will do the trick.

 

First, let's try accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

 

  • Chrome: Ctrl+Shift+N
  • Firefox: Ctrl+Shift+P
  • Safari: Command+Shift+N

 

If everything looks good, switch back to your regular browser. Then, clear its cache. This way, you can access QuickBooks with a clean slate. You can also use a different supported one.

 

Otherwise, I recommend reaching out to our Customer Care Support team to take a closer look at this issue. They'll also raise a ticket to our engineering team if needed.

 

Here's how:

 

  1. Go to this link: Contact Support. 
  2. From the Which product is your question about? dropdown menu, select QBO.
  3. Enter your concern and click Continue.
  4. Select a way to connect.

 

Please know that you're always welcome to post if you need more help with managing your invoices. We're always here to have your back. Have a great day! 

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