Cannot connect Nedbank accounts

I appreciate you for posting this issue, kelly31.

I'm here to share how you can connect your bank to QuickBooks Online.

Since Nedbank blocks QuickBooks permission, you can reach out to Nedbank's support to allow the connection.

At this time, Nedbank hasn't told us when they'll begin allowing these connections again. If the issues remain unresolved, ask your bank representative to escalate the case through our OFX Connectivity page (English only) for resolution. 

As a workaround, you can upload your bank transactions into QuickBooks Online using WebConnect. Here's an article as your guide: Manually upload transactions into QuickBooks Online.

Afterward, you can categorise them to their correct accounts.

I'm just a post-away if you need help in uploading the items. I've got your back!

Hello, @Adrian_A 
Thanks for the reply, but as I am a freelance bookkeeper and it is my client's online banking, I cannot login or contact Nedbank on his behalf. This is a real issue for me!
If, as you say, Nedbank blocks the connection to QBO, then why did I receive several emails this morning saying that the issue had been resolved? Has it been resolved only for some users? Why am I not able to reconnect the accounts that I disconnected? It appears that no one actually knows what is going on!
I'm not really interested in workarounds....they take up way too much of my time. I would really rather have QBO work as it should.
This has been a VERY frustrating time and I have spent endless hours on chats and calls and posts trying to get some answers and some USEFUL help. I'm at the point where I am ready to just give up

Can anybody please help me - for 2 months long I have been trying to get a login with only viewing rights into Nedbank from my Quickbooks - the bank manager has been trying to help me. But no go .... did you receive a seperate login from Nedbank that connect to Quickbooks only ? I have been told not to use my login to the bank as that might be risky ?

 I'm here to help you with adding your bank account in QuickBooks Online, @Georgie2.

Adding your online banking account in QuickBooks Online (QBO) is safe and secure. The connection for online banking is always read-only so that no one can use any of your information in our product to move any money. We don't sell, rent, or share your information with third parties for their promotional use.

When adding your online banking account, you need to use the credentials you're using in your online banking account. For detailed guidance on how to add your bank account in QBO, check out this article: Connect bank and credit card accounts to QuickBooks Online. 

In case, you're having trouble adding your bank, here's how to add your bank transactions in QBO: Manually add transactions to accounts in QuickBooks Online.

Let me know in the Reply section if you need further help to add your bank account or anything else. I'm always here to assist. Have a great rest of the day!

Thank you ... all done ... on another set of books that I am doing ... i found a duplicate transaction ... not sure how that is possible ... as the entries are coming in from the bank ... and deleted it ... but now i have a big discrepancy between the cash in the bank and the QuickBooks balance.  I have looked at the register (of the bank) and that is also short. Can I disconnect the bank and reconnect the bank will that perhaps bring the missing entries back ?

Hello there, Georgie2. Let's handle the duplicate transactions and missing entries properly.

Yes, we can disconnect and reconnect the bank to bring other transactions. However, there are other solutions we can try before performing it.

Once we connect our bank account to the program, QuickBooks depends on what your bank share with us. The discrepancy between the bank and QuickBooks balance differs on the data from your bank and transactions recorded within your QuickBooks account. To keep our bank data accurate, let's consider categorizing and matching your downloaded transactions based on your bank statement:  Review downloaded bank and credit card transactions.
 

Also, QuickBooks automatically imports the last 90 days' transactions from your account. If those missing transactions are more than 90 days, we'll have to import them manually using Web Connect. We can check this article to know more about the process: Manually upload transactions into QuickBooks Online.

On the other hand, if the missing ones are within 90 days, we can try running a manual update. Here's how:

1. From the left menu, select Banking.
2. Select Update.
3. If prompted, enter your Multi-Factor Authentication (MFA) credentials and select Continue update.

I've collected additional resources to learn more about reconciling accounts in QBO:

• Reconcile an account in QuickBooks Online.
• Learn the reconciliation workflow in QuickBooks.

If you still have follow-up concerns about bank transactions, please let me know anytime. I'm always here together with my colleague to help you further. Stay safe always.