I have another way on how you can update your bank, Elmarie-Meiring.
But before we start, are you getting a specific error message? There are times that your stops updating. If you experience this, you can manually update your bank account to refresh the connection. To do this, follow the steps below:
- Go to the Banking menu at the left pane.
- Click on the bank account that you're working with.
- Select on Update.
- If asked, enter your Multi-Factor Authentication (MFA) credentials. Then press on Continue update.
If you're still getting the same result, you'll want to sign in to your bank's website and check if there are notifications that needs your attention.
I'm also sharing these resources below to give you more insights on what to do if transactions are not updating and fixing banking errors in QBO:
Furthermore, once transactions are in, learn how to categorise and match bank transactions with those you've entered in QuickBooks using this article. Categorise and Match Online Bank Transactions In QuickBooks Online.
Please get back to us if you have any concerns about your bank transactions. Remember, we're always right here to help you.
