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Hi,I inv our client & they paid a deposit. Then I had to credit the full amnt, but now I have to pay back the deposits, how do I process the amnt from my bank acc?

 
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Hi,I inv our client & they paid a deposit. Then I had to credit the full amnt, but now I have to pay back the deposits, how do I process the amnt from my bank acc?

I've got the two options to pay back the full amount of the deposit and process it from your bank account, @karin8

 

If you use an external platform to process payments in QuickBooks Online (QBO), you'll have to create a credit note. Then, enter a cheque to refund the deposit and record its payment. I'll guide you how. 

 

To create a credit note: 

  1. Go to + New from the left menu. 
  2. Select Credit note under Customers
  3. Choose a client in the Customer drop-down. 
  4. Enter the item details invoice total amount in the Amount field.
  5. Hit Save and close.

 

The screenshot below shows you the steps. 

CreateACreditNote.PNG

 

To enter a cheque to refund the deposit: 

  1. Go to + New from the left menu. 
  2. Click Cheque under Suppliers
  3. Choose the client in the Payee field.
  4. Select the appropriate bank account. 
  5. Go to the Category details section.
  6. Choose Accounts Receivable from the Category field drop-down list.
  7. In the Amount field, enter the total deposit amount. 
  8. Hit Save and close.

 

View the screenshot below to guide you through the steps. 

EnterAChequeToRefundTheDeposit.PNG

 

Once done, you'll have to record the payment by going to Receive Payment from the + New menu. Then, select the client's name. Hit the checkboxes for the credit note and invoice in the Outstanding Transactions section. After that, click Save and Close. See the screenshot below for your visual reference. 

RecordPayment.PNG

 

If you use QuickBooks Payments, you'll have to create a credit note by performing the first batch of steps above. Second, refund your client's credit card. Third, apply the credit note to the outstanding invoice. For detailed instructions, see the QuickBooks Payments users section through this article: How To Refund A Deposit And Close An Invoice

 

Besides, I recommend going to the All Sales page from the Sales menu. It helps you view all the transactions of your client. From there, you can also edit, copy, send, void, or delete them. For more details, visit this article: View Sales Transactions

 

I'm here to lend you a helping hand if you need anything else. Enjoy the rest of your day, @karin8