Hi. I'm trying to link my Discovery Bank account (South Africa), but it's not an option on the extended list. How do I link to my account please?

Hello there, grant. I appreciate you for trying a few steps when connecting your bank account. 

Firstly, have you tried searching for your bank's website by entering their URL in the search field? If not, I recommend copying and pasting the URL to ensure accuracy. 

If it doesn't appear, you can request support from your bank. Here's how:

1. Go to Transactions and select Bank Transactions. 
2. Choose Connect account.
3. Paste the URL in the search field. If QuickBooks is unable to locate your bank, select Still can’t find your bank?. Note: You may need to scroll down the page to find this. 
4. Enter your bank name and sign-in URL.
5. Hit the Request button.
   

In the meantime, you can upload your bank data in QuickBooks manually.

1. Go to your bank website and export your bank data. Use CSV file format.
2. Log in to your QBO account and go to the Transactions menu> Bank transactions.
3. Click Upload transactions.
4. Select Drag and drop or select files and choose the file you downloaded from your bank. Then select Continue.
5. Follow the on-screen instructions to complete the process.

For more details, you can visit this article: Manually upload transactions from your bank.

Here are some helpful resources on how to handle bank transactions, you can read through these articles:

• Review downloaded bank and transactions.
• Set up bank rules to categorise online banking transactions. 

I'm always around if you have more concerns about handling accounts and transactions in QBO. 

@grant-conduitint 

You can use csv2qbo converter tool @ $60 one time license as a workaround.

https://www.moneythumb.com/?ref=110

We are looking for the same solution to Discovery Bank import feed. We sent the request as advised. How can we follow up that the request was received?

I appreciate your time getting in touch with the Community, TSBA.

Following the connection of your Discovery Bank account in QuickBooks Online (QBO), you can contact our QuickBooks Online Support Team directly to check on the status of your request. Here's how:

1.  Sign in to your QuickBooks Online company.
2. Next, choose (?) Help.
3. Go to the Search tab and then select Contact Us.
4. Type a question and click Continue.
5. Choose Start a chat with a QuickBooks support expert online.

Please note that our Live chat support is available Monday to Friday from 8 AM to 6 PM SAST for QuickBooks Online Simple Start, Essentials, and Plus users.

In the meantime, you can manually upload transactions from your bank while waiting for the request to be completed.

In addition, if you would like to learn more about other online banking processes using QuickBooks Online, please refer to this article:

• Enter and manage opening balance for an account in QuickBooks Online
• What to do if you didn't enter an opening balance in QuickBooks Online

Anything else in mind? Please do share your thoughts on problems you are facing with QBO, and I will be happy to help you out. Looking forward to your response. Have a great day!