Hi @lovemore.julie,
I'll share insight into this query for you.
The common cause of unexpected issues for browser is its cache. To find out, you can open your browser's private window. It disables cache, which can isolate the cause of this issue.
- Google Chrome: Ctrl + Shift + N
- Microsoft Edge: Ctrl + Shift + P
- Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
If it works with a private window, proceed to clear your browser's cache. Otherwise, open a different browser that\s available for you.
When done, you can follow the step by step guide on how you can resolve issues during bank reconciliation: Fix issues when you're reconciling accounts in QuickBooks Online.
So you can familiarize yourself with the whole reconciliation process, take a look at this article: Learn the reconcile workflow in QuickBooks. It's a guide for this process, from start to finish.
If you need help with anything else, feel free to place a comment below. I'll get back to you as soon as I can.
