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bennie123bester-
Level 1

I registered for Quickbooks Online Accountant yesterday to make use of the free trail to see how it works. However my screen freezes as soon as I have logged in.

 
1 Comment 1
KimberlyS
QuickBooks Team

I registered for Quickbooks Online Accountant yesterday to make use of the free trail to see how it works. However my screen freezes as soon as I have logged in.

I appreciate your interest in our product, bennie123bester.

 

We have an ongoing investigation about the freezing interface of the QuickBooks Online Accountant account after logging in. Our product engineers are already aware of this issue. Hence, they are diligently working to fix this immediately so you can proceed with your different business tasks.

 

With this, I recommend contacting our technical support team to be added to the list of affected users and receive timely updates via email.

 

Here's how:

 

  1. Proceed to this link: Contact Us.
  2. Scroll down to the Need to get in touch? section.
  3. Select the Contact Us button.

 

In the future, you might want to review these resources for an overview of the various tools available and to have a guide on managing users for your accounting firm:

 

 

Please keep us updated by replying on this thread if you have additional queries when managing your account or other related concerns in QuickBooks Online Accountant. We're always here to help.