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info1230
Level 1

I want to disconnect my bank accounts from QB on-line. The method advised does not work. Is there another way other than editing bank account details?

The only option it gives it that of "editing the sign-in info" and "editing the account info".I need to disconnect the 2 accounts immediately
1 Comment 1
ShiellaGraceA
QuickBooks Team

I want to disconnect my bank accounts from QB on-line. The method advised does not work. Is there another way other than editing bank account details?

Hi @info1230,

 

I can walk you through disconnecting your bank accounts. Let me guide you how.

 

  1. Go to Banking, then Banking at the top.
  2. Select the blue tile for your bank account.
  3. Tick the pencil ✎ icon to edit the account, then choose Edit account info.
  4. Click the Disconnect this account on save checkbox. Please see attached images below.
  5. Hit Save and close. Do the same steps for your second account.

With these steps you're able to disconnect your online banking with QuickBooks. You can learn about disconnecting accounts at this link: Disconnect or delete an account connected to online banking.

 

We also have a guide on deleting an account to make it inactive that I'm sure you'll find helpful. It contains steps that'll walk you through the process.

 

Please comment anytime if you have other questions or concerns. I'll be around to assist you every step of the way. Thanks for joining us today and I wish you have a wonderful day ahead.