Thanks for sharing your concern regarding being unable to enter the password and editing a transaction in QuickBooks Online (QBO) during the closed period, @tania6.
Currently, there's an ongoing investigation regarding this issue. I understand this situation's impact on your business tasks, and I would like to direct you to the best available support to help identify and resolve this concern. This way, all impacted customers can use the program smoothly and complete tasks on time. Our engineers are diligently working to fix this unusual behavior. Here's how:
1. Access your QuickBooks Online (QBO) company. Go to Help (?).
2. Choose either of these tabs:
- Assistant tab and type Talk to a human.
- Search tab and click on Contact Us to connect with a support expert.
3. Select the preferred method of contact (phone or chat).
You can check this article to learn the support hours and contact us at a time convenient: How and when can I contact Support?
In addition, I don't want to leave you empty-handed here. I'm adding some links that will guide you in your future tasks:
Please let me know if you have follow-up questions about editing a transaction in the closed period in QBO. I'm always here to help. Stay safe, @tania6.
