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kwolhuter
Level 1
posted
‎June 02, 2022 11:56 AM
last updated ‎June 02, 2022 11:56 AM

Linking to Standard Bank. QB start process - shows all bank accounts but unable to select any account. No response to clicks Any one have a solution? Thanks Kevin

Screen Shows:
Which accounts do you want to Connect?
Then lists them (but seem greyed out)
At Bottom has the   Connect block - If click get note to select an account. Try choose but nothing happens
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1 Comment 1
Mark_R
QuickBooks Team
QuickBooks Team
‎June 02, 2022 07:28 PM

Linking to Standard Bank. QB start process - shows all bank accounts but unable to select any account. No response to clicks Any one have a solution? Thanks Kevin

Glad to have you here in the Community, @kwolhuter.

 

I'm here to help ensure your Standard Bank account will be connected to QuickBooks Online (QBO). And I'm here to provide some troubleshooting steps to sort it out.

 

One of the possible reasons why the lists of bank accounts are greyed out is that the browser you're using had a data issue. To verify, let's log in to your QBO account using a private browser. To do so, press this shortcut key on your keyboard:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

 

Once logged in, go back and try to connect your Standard Bank account again to double-check. If this works, it means that you need to clear the browser's cache so the system can start fresh. If you get the same result while using a private browser, I recommend switching to a different one.

 

Once you're able to connect your bank account, QuickBooks will automatically download your 90 days bank transactions. Then, you can categorize them to put them into the correct accounts.

 

Let me know how it goes, @kwolhuter. I want to make sure this is taken care of. 

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