Let me help you get this fixed, Lynn.
May I know what's the name of your bank? If you're unable to download the
bank transactions or if it seems stuck, you can manually update it to refresh the connection. To do so, follow the steps below:
- Go to Bookkeeping, select Transactions, then select Bank transactions.
- Select Update.
This updates all your connected bank and credit card accounts. The number of transactions in each account tile will increase if QuickBooks downloads new transactions. If the same thing happens, make sure to check if you've selected the correct URL that QuickBooks uses to connect your bank. Here's how:
- Go to Bookkeeping, select Transactions, then select Bank transactions.
- Select Link account. Note: You won’t add an account, you just need the listed URL.
- Search for your bank and select it.
- Copy the URL listed for your bank.
- Sign in to your bank or credit card's website using the copied URL.
If you can sign in, it's a good sign that there isn't a major issue. Next, check the following:
- Check your account for messages, notifications, or alerts.
- Look for any display issues as you navigate the website. These can block QuickBooks from downloading new transactions.
- Check your bank’s website for any announcements about new security requirements.
But, if the issue persists and it's still now downloading, you can also continue to step 3 found in this article:
Troubleshoot And Fix Banking Errors. Additionally, you may want to enter older bank transactions if your bank or credit card can't connect to QuickBooks. To know more, check out this article for reference:
Manually Upload Bank Transactions Into QuickBooks Online.
Let me know if you have other concerns or questions while working with bank transactions in QuickBooks. I'm always around to help.
