cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
NEW Connect to DBS IDEAL direct bank feeds Click here
Ruan-Yacumakis
Level 1

My bank feed stopped working, then it asks me to login again, but after I type in my credentials, it spins around a bit, then goes back to the page asking for my logins

 
1 Comment 1
Rea_M
Moderator

My bank feed stopped working, then it asks me to login again, but after I type in my credentials, it spins around a bit, then goes back to the page asking for my logins

This bank feed issue you're experiencing might be related to your browser, Ruan. We know a couple of quick troubleshooting steps to get this resolved.

 

Before we proceed, could you please share the name of your financial institution? Having this information will allow us to better understand your situation and offer the most effective solution.

 

When you experience this type of error while accessing your bank feeds, we recommend refreshing your browser. This helps ensure you're accessing the most updated version of QuickBooks and can resolve potential issues. For your reference, please see the screenshot below.

 

Clear Cache.png

 

If the error continues, you can consider using other supported browsers. Additionally, signing out of your QuickBooks Online (QBO) account and then signing back in will also help resolve this minor browser-related problem.

 

We also recommend reaching out to your bank to check for any issues or notifications that may require immediate attention. Resolving these matters promptly will help ensure your bank’s connectivity with QuickBooks is fully restored.

 

If you have any other concerns, please feel free to reply here. We’re always happy to assist.