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Good day. Thanks for sharing your concern on the QuickBooks Community page.
I'll help you categorise your downloaded overpayment transaction in QuickBooks Online. Here's how:
This should now create a credit balance to your customer's account. You can apply this credit to any open invoices or future ones.
After that, reconcile your accounts to ensure they match your bank and credit card statements.
Moreover, you can review our Reconciliation Guide if you need help doing or fixing a reconciliation in QuickBooks.
If you have further questions about categorising customer's overpayment in QuickBooks, just add them to the thread. We'll be here to help. Have a good one.
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