United States United Kingdom Australia Canada (English) Canada (French) France Singapore South Africa Global Ireland
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Announcements
NEW Connect to DBS IDEAL direct bank feeds Click here
kwolhuter
Level 1
posted
‎June 02, 2022 11:56 AM
last updated ‎June 02, 2022 11:56 AM

Linking to Standard Bank. QB start process - shows all bank accounts but unable to select any account. No response to clicks Any one have a solution? Thanks Kevin

Screen Shows:
Which accounts do you want to Connect?
Then lists them (but seem greyed out)
At Bottom has the   Connect block - If click get note to select an account. Try choose but nothing happens
Reply
1 Comment 1
JamaicaA
QuickBooks Team
QuickBooks Team
‎June 02, 2022 07:51 PM

Linking to Standard Bank. QB start process - shows all bank accounts but unable to select any account. No response to clicks Any one have a solution? Thanks Kevin

I appreciate you for providing the details of your concern, @kwolhuter. I’m here to help you link your QuickBooks Online account to Standard Bank.

 

You’ll want to access your online banking account from your bank’s URL. From there, you can check if there’s an ongoing system maintenance. It can also be any notifications that needs your attention.

 

 You can also try other listed versions of your bank’s name. Another option is copying your bank’s link and paste it into the Search box. 

 

2.png

 

I've replicated this on my test file and I've verified that it works fine. If you’re still unable to link them and it's still greyed out on your end, it could be the browser’s cache that prevents you from doing so. To fix this, we'll need to perform some troubleshooting steps.

 

Let’s start with using an incognito browser or private mode. This way, we can see if it's related to the cache and cookies gathered while browsing. Please refer to the shortcut keys below:

 

  • For Google Chrome, press Ctrl+ Shift + N.
  • For Mozilla Firefox and Microsoft Edge, press Ctrl + Shift + P.
  • For Safari, press Command + Shift + N.

 

Once done, log in to your QuickBooks account again and try to link it with the Standard bank. If this works, you’ll need to clear your browser’s cache and cookies to refresh the system. Otherwise, you can switch to other browsers to see if the problem is with the one you're currently using.

 

You can read about finding your bank account when you connect to online banking to learn the possible reasons why you’re unable to do so. On the same article, you’ll see the detailed process on how we can locate the right bank.

 

For future reference, I’ve added these guides to help you with managing your bank transactions:

 

 

Please feel free to leave a comment to this post if you need more assistance with connecting your bank into QuickBooks. I'm always ready to help you out. Take care.

Reply