I can assist you in figuring out why you can't update your card details and ensure you'll successfully resubscribe in QuickBooks Online (QBO), Linda.
Before proceeding, can you tell me how you modified the payment method and what are the steps you followed?
It could be that your subscription has expired over a year ago. As a result, there is no active product associated with your account. In QBO, data is deleted if it's been inactive for more than a year. You need to create a new company file to buy a new subscription.
Additionally, please note the following accepted payment methods: Mastercard, Visa, American Express, and PayPal, to ensure you can resubscribe to your account.
You can update the payment method directly to your QBO account and ensure you're signed in as the primary admin. Here's how:
- Go to the Settings icon.
- Under Profile, select Subscription and billing.
- Next to your payment method, click Edit ✎.
- Select your preferred payment method and enter the necessary details.
- Click Save and use.
For more details about this process, refer to this article: Manage billing, payment, and subscription info in QuickBooks Online.
In addition, check out this article to resolve issues updating your QBO subscription: Fix “my subscription payment failed” issues in QuickBooks Online.
You can click that Reply button if you need additional assistance on this matter or other concerns. I'm always ready to help.
