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When reconciling my bank account, the account is out with exactly the amount i have in a sub account, how do i fix this?

When reconciling my bank account, the account is out with exactly the amount i have in a sub account, how do i fix this? I transferred one lump sum from the bank account into the sub account and a few weeks later transferred a smaller amount from this sub account, back in to the bank account. Since creating the sub account i have been having trouble with reconciling my bank account as it is always out by the amount in the sub account.

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Dear csdiesels Thank you for your question. I would like...

Dear csdiesels

Thank you for your question. I would like to share with you that if you did not tick the option "is sub account" when creating your sub account, QuickBooks Online will classify it as 2 separate accounts.

May I just check with you if you have created a sub-account based on this article: https://community.intuit.com/articles/1145793-how-do-i-create-a-new-account-or-subaccount-in-quickbo...