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MikeMaggio
Level 1
posted
‎November 04, 2019 08:09 PM
last updated ‎November 04, 2019 8:09 PM

Adding bank account error

Is there a problem with the servers? whenever I try to add my bank it states securing connection and then goes to white screen. Please advise, this leaves me with a useless service right now.

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1 Comment 1
AlcaeusF
Moderator
Moderator
‎November 04, 2019 09:49 PM

Adding bank account error

Thanks and welcome aboard to the Community, MikeMaggio.

 

I've checked here, and I'm unable to find any open investigation going on specific to your region. Let's start with some browser troubleshooting to determine if the problem is system-related.

 

Please access QuickBooks via a private browser to distinguish where the issue is originating. I'm adding the shortcut keys depending on what you're using:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Internet Explorer: Ctrl + Shift + P
  • Safari: Command + Shift + N

If it works, I suggest going back to your regular browser and clear its cache. For your reference, I'm also attaching the article about QuickBooks Online system requirements, such as the supported browsers:

 

System requirements for QuickBooks Online and QuickBooks Online Accountant.

 

Get back to me if you need additional help adding the bank account, and I'll be sure to get back to you.

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