Let's ensure that you get to log in to your Republic of South Africa (RSA) QuickBooks Online (QBO) account, info.
To start, could you please let me know the exact error message you received while trying to sign in to your QBO account? Your response will be very helpful in identifying the issue you encountered, allowing me to provide you with an accurate solution.
In the meantime, We can take some troubleshooting measures to help fix the issue as this could be an issue related to your browser.
Let's begin to access your account through your browser's incognito mode. An incognito window will prevent the browser history from being saved. Please refer to the following keyboard shortcuts based on your browser type:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox and Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
Alternatively, you can clear the browser's cache to eliminate common errors that may hinder the application from working properly. Clearing the cache will reboot the system, allowing you to work with a clean slate. You can also use other supported browsers to see if the issue persists.
However, if the issue is related to multi-factor account authentication, please refer to this article for more information: Secure your Intuit Account and prevent lockout with extra verification methods
For your convenience, I've added this article that explains how to update or change your Intuit Account sign-in information if you ever need to change your user ID, password, email address, or phone number for security reasons in QBO: Update or change your Intuit Account sign-in information
Keep us posted if you have further questions about signing in to QBO. I'm always here to help. Take care.
