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ShaunoSA
Level 1
posted
‎December 05, 2021 10:57 AM
last updated ‎December 05, 2021 10:57 AM

Customers Transaction List not balancing

Customer Paid in advance. I credited the account with the amount, and as per invoices the amount was deducting correctly, however now on my next invoice it is adding an amount which I cannot seem to fix. Im not sure if I put the deposit in the wrong account or captured payments incorrectly but also the balance column isn't displaying any amounts.

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1 Comment 1
GlinetteC
Moderator
Moderator
‎December 05, 2021 01:06 PM

Customers Transaction List not balancing

Thanks for reaching out to us, ShaunoSA. 

 

I'm here to help you fix the issue to get you back on business.

 

It could be that the Automatically apply credits feature in QuickBooks Online is turned on. For that reason, the amount is added when you create a new invoice, and paid invoices will show as a credit in the Receive payment window.

 

To fix this, you can turn this feature off. I'll walk you through the steps:

 

  1. Go to the Settings icon, and then select Account and Settings.
  2. Select the Advanced tab, and go to the Automation section.
  3. Turn off the Automatically apply credits function.
  4. Click Save and Done.

 

Also, you can unlink the unapplied credit from your invoice. Here are the steps:

 

  1. Open the invoice.
  2. Click the payment link, then select the date.
  3. You'll be routed to the Receive Payment page. Go to the Credits section.
  4. Uncheck the unapplied payment or credit memo.
  5. Click Save and close.

 

If you have some How do I questions, you can go to our Help page. We have articles that have detailed information to address your concerns.

 

Keep me posted if there's anything else I can do to help, @ShaunoSA. I'll be right here to assist you more.

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