Glad to see you here in the Community, @merinda1.
In addition to Fiat Lux - ASIA's question, I'd like to ask if you're trying to enter a customer's transaction like invoices? Or are you trying prices and rates for an inventory item/ products and services in QBO?
Any further details with your concern will be greatly appreciated so I can provide you with the right resolution.
I'll be keeping an eye out to your response on this. I'll make sure you're all set.