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Nice to have you in the Community space, Tracey.
You'll want to record a bank deposit and use the Account Receivable A/R account to account for your customer payment. I'll show you how.
You can also check this link for more details: Record and make bank deposits in QuickBooks Online.
I'd also encourage you to seek help with your account for other ways to better record this. This way, we can ensure your accounts stays accurate.
Additionally, I've attached these links for your reference. These will help you in ensuring your bank and QuickBooks are in sync and mange your customer credit seamlessly:
Please don't hesitate to leave a response if you have further questions about recording transactions in your QBO account. It's always my pleasure to help you at any time. Keep safe!
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