My Emails does not send to Customers

Let's make sure that you're able to email the transactions so you are getting paid, naka-exclproduct.

I'd also like to ask if you're getting an error message when sending the email? We just want to make sure that we're giving you the right information to resolve the issue.

Although most of the time, emails aren't sent because of these reasons:

• Customer's email address was entered incorrectly
• There was a temporary issue with the recipient's email server

You can try sending the transaction to your own email that has a different domain. This would help us check where the issue is coming from. 

If you're able to receive it, it's possible that the customer's email domain is down or under maintenance. You'll want to ask them if they have a different address where you can send the transaction. 

If you're not receiving it either, follow these steps on how to reset your email address in QBO. This refreshes the system that sends transactions from the program. Here's how:

1. Go to Gear or Settings ⚙ icon and select Account and settings
2. Proceed to the Company tab, then select the edit icon in the Contact info section.
3. Clear the Company email field. Then enter the desired address as is, even if it appears correct. 
4. Select Save, then click Done.

Once done, send your self another test transaction to verify if you can receive it now.  Aside from that, you may need to advise your customer to work with an IT person and let the email to pass through their mail servers. Additional details and guidelines about this are discussed here: 3 Solutions for You When Customers Aren't Receiving Your Emails.

Additional references about receiving or sending emails are shared in these articles: 
 

• Receive Important Email Messages from Intuit
• Email a Sales Form or Report to Multiple Email Addresses

Don't hesitate to tag me in your reply if you have follow-up questions. I'd be glad to jump right back and help you again.