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I want to ensure you can create credit notes, natalie48.
Beforehand, could you please send us a screenshot where the Credit Note feature is not visible? Any information and screenshot provided will help us resolve the problem.
In QuickBooks Online (QBO), you can create a Credit note by clicking the +New button. Here's how:
You can check this link to learn more about applying credit notes in QBO: Learn how and when to give a credit note or delayed credit.
Moreover, here's an article to help personalise and add specific info to your transactions: Customise invoices, quotes, and sales receipts.
Feel free to reach out with any additional concerns about creating customer transactions. I'm here to assist you.
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