Let's work on your concern about uploading a logo in QuickBooks Online (QBO), michelle. This way, we can make a strong impression and brand identity for your company.
There are multiple factors as to why you're unable to upload your logo. One of these is the following criteria or requirements:
- The logo is a .gif, .bmp, .png, .jpg, .jpe, or .jpeg file.
- The file size is smaller than 10 MB
- Have a bit depth ( or color depth) of 24-bits or less
- Uses the standard RGB color space (RGB)
- The shape of the logo is square. Rectangles don't work
Once you have confirmed that you met the following requirements or standards for adding a company logo, we can perform browser troubleshooting steps that address unusual behavior on a cloud-based application such as QuickBooks. To begin, let's access your company file on a private browser using the following shortcuts:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Safari: press Command + Shift + N
Once done, go back to your regular browser and clear its cache or cookies to avoid similar issues in the future. Other than that, we can use other supported browsers for a better experience.
Moreover, you can refer to this article for complete guidelines for adding a logo as well as customising it: Add, customise, or remove logos on sales forms.
Feel free to ask if you have other QuickBooks-related concerns. We'll be happy to serve you at any time. Take care!
