Hi there, @letchmee-gmail-c.
Thank you for reaching out to us here on the Community page. I'm here to guide you to the right support that can help you review the charges you've received.
Once you've canceled your QuickBooks Online account through the Account and Settings section, you'll receive a confirmation email containing the cancellation details. If you're still being charged for the service, I'd suggest getting in touch with our QuickBooks Online Support.
Accounts-related concerns are directed to our support team for security purposes. Our live support has the necessary tools to look into your account and have this canceled successfully.
To contact support:
- Open your QuickBooks Online account, then go to the (?) Help icon.
- Choose the Talk to a human option (then type it again when prompted).
- When asked by the bot, enter a short description of your concern.
- Select I still need a human.
- Proceed with Contact us.
- Click Let’s talk, then choose either Get a call or Start messaging.
If you have the old Help menu interface, you can follow these steps:
- Select Contact Us from the Help menu.
- Type in a short description of your concern under the What can we help you with box.
- Proceed with the Let's talk button.
- Select either Start messaging or Get a call button.
Just in case you need to reactivate your account in the future, I recommend checking out the instructions from this article as your guide: How to resubscribe or reactivate QuickBooks Online.
If there's anything else you need help with canceling your account or any other QuickBooks-related questions, please let me know by adding a comment below. I'm always here to help. Have a good day!
