cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
NEW Connect to DBS IDEAL direct bank feeds Click here
cor-tslegal-co-z
Level 1

Need to remove payment method (Visa). Although payment shows that billing should be deducted from Master Card, it is deducting monthly from Visa Card. Delete Visa how?

Visa was first payment method, bank details changed.  Loaded Master Card payment method.
1 Comment 1
AbegailS_
QuickBooks Team

Need to remove payment method (Visa). Although payment shows that billing should be deducted from Master Card, it is deducting monthly from Visa Card. Delete Visa how?

I understand that you would like to delete a payment method used for your QuickBooks Online (QBO) subscription, @cor-tslegal-co-z. I'm here to share a few details about this.

 

You're unable to delete a payment method in QBO for transaction history purposes. With this, you're able to track all your subscription payments. However, you can reach our Customer Care Team. They have the tools to check on your account and can provide further advice regarding this matter.

 

Here's how you can reach them:

 

  1. Click on Help at the top.
  2. Press on Contact Us.
  3. Enter a brief description of your concern in the What can we help you with? box.
  4. Hit on Let's talk.
  5. Select on Start a chat.

 

Also, to further guide you in managing your QBO account, whether you need to update the card on file, change your subscription, or view your billing history, you can refer to this article: Update billing, payment, and subscription info in QuickBooks Online. It also includes answers to the most commonly asked questions about it.

 

In case you have follow-up questions about managing your QuickBooks Online account, I suggest sharing your concern with us. Doing so helps us provide the answers you need.