Hello there, Christopher.
We've received multiple reports of the dropdown icon being unresponsive in QuickBooks Online (QBO).
I understand how this matter affects the process of your business, as there is no specific timeframe for the resolution. I recommend contacting our support so they can add you to the affected users and get notifications on the progress via email. Rest assured that our Product Development team is committing to resolving this issue.
Here's how you can reach them:
- Sign in to your QBO account.
- Click on Help (?) at the upper right corner of your screen.
- Tap on Search, then select Contact Us.
- Select a topic to connect with the right expert.
- Choose how to contact our QB support team.
- Via a Callback, where they’ll save you a spot and call you back.
- Via Chat, start a chat with our support.
Additionally, you can refer to this article if you want to delete a journal entry in your QBO account: Reverse or delete a journal entry in QuickBooks Online.
Let me know by commenting below if you have further inquiries about QBO, Christopher. I'll be here to answer them promptly.
