Hi there, @jotaxacc.
I'm here to assist you in downloading your FNB transactions into QuickBooks Online.
Before we proceed with the resolution, could you please provide the exact error message you're receiving regarding your bank connection with FNB? This information will help me investigate the issue thoroughly and provide an accurate solution.
If transactions aren't being downloaded, it's possible that there is an interruption in your bank's connection. To resolve this, let's run a manual update to ensure that your bank transactions are updated. This will help restore and trigger the necessary updates.
Here's how:
- Go to Transactions, then select Bank Transactions.
- Select Update.
- If asked, enter your Multi-Factor Authentication (MFA). Then select Continue update.
You can continue working in QuickBooks while the accounts update. This process may take a few minutes. If the issue persists, I recommend contacting your bank to check if they are performing ongoing page maintenance that could be causing the problem. For more detailed instructions on fixing bank errors, you can refer to this article: Troubleshoot and fix banking errors.
I've also included some resources that may be helpful for manually updating your bank or uploading transactions into QuickBooks, as well as how to categorize them:
If you have any further concerns about bank connections, rest assured that I'm always here in the Community to lend a helping hand. Have a great day!
